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Frequently Asked Questions

  • Planning Your Visit
    <b>Planning Your Visit</b>

    Let us guide you in creating a spa experience that meets your needs and preferences.

    Who can help me choose the right treatment?
    Our Spa Curator and aestheticians are happy to recommend services based on your goals and preferences.

    What if I have health considerations or am pregnant?
    Please let us know of any medical conditions or pregnancy when booking. We'll recommend suitable treatments and ensure your comfort.

    How do I book a spa treatment?
    Appointments can be booked online, by phone, or in person. We recommend arriving 15–30 minutes early to unwind before your treatment.

    What are the payment options?
    We accept major credit cards, traveler’s checks, and room charges for JW Marriott Edmonton ICE District guests.

    Can I purchase gift cards?
    Yes. Gift cards are available for specific services or dollar amounts and may be used for treatments or boutique purchases.