HOW TO SPA
To enjoy your spa experience to the fullest potential, please familiarize yourself with these Spa Guidelines. At the time of reservation, please inform the Spa Curator of the following: Allergies or medical conditions,including pregnancy. if you have a gender preference for your service provider, if you would like to request a specific service provider or if you are celebrating any special occasions.
Pregnancy Massage may only be performed by a Registered Massage Therapist.
- 10344 102 Street, Edmonton AB T5J 0K9
- Opening Hours
In the last 14 days, have you
1. Been diagnosed with COVID-19?
2. Been in close contact with a confirmed or probable case of COVID-19?
3. Developed symptoms such as a fever, cough, sore throat, fatigue, or shortness of breath?
4. Traveled overseas?
If you answered YES to any of the above, we ask you kindly to reschedule your appointment for a later date.
Facial Covering Mandate
Effective August 1, 2020, wearing a mask or face covering is mandatory in all indoor public places and public vehicles. The City of Edmonton bylaw applies to the publicly accessible areas of businesses/retail and includes transit, transit centres and LRT platforms. The bylaw is in effect until December 31, 2021.
Because we care, to reduce the spread of COVID-19 we require that all guests to the JW Marriott Edmonton ICE District wear face coverings within any public indoor space, including Spa by JW. Masks will also be required while receiving most services. We are happy to provide masks upon check-in.
Our steam rooms, whirlpool and pool are temporarily closed. You can enjoy change rooms, showers and spa lounge as long as social distancing is practiced.
Who can guide me in choosing my treatments?
Allow our Spa Curator to help you plan treatments and spa services to maximize your benefits. Confer with our aestheticians to determine your desired outcome and customize a treatment to achieve this result.
What if I have special health considerations?
If you have high blood pressure, allergies, any physical disabilities or if you are pregnant, please notify our Spa Curator before booking treatments. Your wellbeing is our primary concern. If you experience discomfort at any time during your spa services, please alert your therapist immediately.
What should I wear during my treatment?
You are welcome to wear whatever is most comfortable, but most patrons enjoy body treatments at Spa by JW without clothing. During all treatments, the body is fully draped, except for the area being worked on. You'll find comfy robes and slippers in lockers in the men's and women's lounges both before and after your treatment. Bathing suits are required for the pool and whirlpool.
Should I shave before a treatment?
We recommend that men shave at least two (2) hours before a scheduled facial but it is not mandatory. Shaving is not recommended prior to any body treatments or hair removal services.
What about payment for spa services?
We accept all major credit cards and traveler's checks. You may also charge spa services to your JW Marriott Edmonton ICE District bill. Payment is accepted prior to your treatments for your convenience.
What if I am pregnant?
Many beneficial spa services can be enjoyed during pregnancy. Please notify our Spa Curators if you are pregnant when you make your appointment so they can offer guidance on the few treatments that should be avoided.
Are gift cards available from the spa?
Yes. Purchase spa gift cards for a specific dollar amount or for particular services. These gift cards may be used for both services and purchases in our spa boutique.